Last updated: 1 October 2026 · The French version of these terms is the legally binding one.
1. Scope
These terms apply to the diagnosis and repair of smartphones, tablets, games consoles and accessories carried out by ReparAzur ([To complete: legal form, SIRET, address]) at the customer's home or chosen location, in Nice and the surrounding area.
2. Quote
Every repair is subject to a free, no-obligation written quote (by WhatsApp or document), showing the repair, parts, price, any travel costs and the length of the warranty. Estimates from the online simulator are for guidance only: only the quote accepted by the customer is binding. If the on-site diagnosis reveals a different fault, a new quote is offered before any repair.
3. Prices and promo codes
Prices are in euros, [To complete: "incl. VAT" or "VAT not applicable, art. 293 B CGI" depending on status].
Promo codes obtained on the website (REPARAZUR10: −10%; REPARAZUR15: −15%, for visitors arriving via the ReparAzur QR code) apply to the repair price, on the first repair only, one code per customer. They must be mentioned when requesting the quote and cannot be combined.
4. The repair
The repair takes place at the agreed date and time. Before the repair, the customer must back up their data (ReparAzur cannot be held liable for data loss unless at fault) and, if needed, provide the unlock code so the device can be tested. The device is tested with the customer at the end of the appointment.
5. Payment
Payment is due at the end of the appointment, once the device has been checked. Accepted payment methods: [To complete]. An invoice is provided.
6. Warranty
Repairs come with a commercial warranty of 3 to 6 months depending on the service; the exact length is shown on the quote and invoice. It covers the replaced part and labour if a fault is linked to the repair. It does not cover new breakage or drops, liquid damage, misuse, or work by a third party after our repair. This warranty is in addition to the statutory guarantees, which always apply (legal guarantee of conformity and guarantee against hidden defects under French law).
7. Right of withdrawal
As the contract is concluded off-premises (at the customer's home), the customer has 14 days from the conclusion of the contract to withdraw, without giving a reason. If the customer expressly asks for the repair to be carried out before the end of this period (for example the same day), they acknowledge losing their right of withdrawal once the service has been fully performed. The right of withdrawal also does not apply to urgent repairs carried out at the customer's home at their express request, limited to the parts and work strictly necessary. To withdraw, send a clear statement to fixoon06@gmail.com.
8. Complaints and mediation
For any complaint, please contact us first at fixoon06@gmail.com. If no agreement is reached, the customer may use the consumer mediator free of charge: [To complete: mediator's name, address and website].
9. Governing law
These terms are governed by French law.